Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has updated its size classifications for women's and children's clothes but did not contact all users about the change.
Online Platforms Response
Many shoppers and sellers have taken to social media claiming that product pages now present a modified sizing category compared to what was initially listed as a result of the reclassification.
Vinted explained the updated approach better aligns with other platforms.
They have suggested members to review their products and adjust the sizing manually if necessary, resulting in member annoyance.
Sizing System Modifications
Previously, the measurements included numerical and alphabetical indicators, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size was formerly size 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, based in Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Another shopper, from Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she said.
Platform Context
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change to the app has proved unpopular: previously, Vinted reversed a change to its shipping options due to shopper criticism.
